I had the pleasure to participate in the 40th UFTAA Congress, Delhi, India, 17 September 2006.
The United Federation of Travel Agents’ Associations (UFTAA) emanates from the Universal Federation of Travel Agents’ Associations created in Rome, Italy, on November 22nd, 1966. UFTAA was originally founded as a result of a merger of two large world organisations, FIAV and UOTAA, recognising the need to unify travel agencies and tour-operators into one international federation. UFTAA started its operation as a Confederation on January 1st, 2003. It is a non-profit Confederation of international scope, representing Regional Federations comprising some 100 national associations.
The topic of my talk was the changing rule in the industry from an agent to a broker. I used the capital K to note the importanace of knowledge. See the presentation here